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Download BTC Camera Drivers


NOTICE: BTC's current Camera driver release resolves driver conflicts, improves your computer's stability and restores communication with all Cameras. The newly released Camera drivers are a high priority update recommended for all BTC users.


Description Version Estimated Download Time  
Download DriverTool - BTC Driver Installer
(Includes, WHQL certified drivers)
Current as of
(Dec 21 2014)
56K: ~9m
512K: < 1m
Download

Installation Instructions:

  1. Click above Download link or Click here to begin installer download.
  2. Click "Run" ("Save As") if using Firefox
  3. Click "Run" Again
  4. Follow on-screen prompts to complete installation.

Important: If you are using Firefox or Netscape as your browser, you will be directed to save the application "to disk" (we recommend that you save the application to your desktop).

We recommend that you save it to your desktop and initiate the free scan using the desktop icon. Should you choose not to save the application, you may simply initiate the free scan by clicking the "Run" button on the File Download Window.

You can also search for a specific driver below:

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Troubleshooting Tips for Digital Cameras
A variety of problems can occur that prevent a connection between the camera and the computer. If connection is not established, try the following procedures in the order given. Once connection is established, downloading should begin and no further troubleshooting will be required.
Step one: Properly connect the camera and the computer
Before discussing possible solutions, make certain that you have properly installed your camera software that was shipped with your camera and you have properly connected the camera to the computer in the following order.
  1. Close all programs and temporarily disable any virus protection software.
  2. Insert the camera software CD into the CD drive and follow the on-screen instructions.
  3. If the installation screen does not appear, click Start , Run , and type D:\Setup.exe , where D is the letter of your CD drive.
  4. Click OK .
  5. When the software has finished installing, re-enable the virus protection software.
  6. If you have selected images for sharing or printing, verify that the computer is connected to a printer and/or the Internet.
  7. Turn off the camera.
  8. Connect the camera to your computer either:
    1. Directly with the USB cable that was shipped with the camera (Fig. 1).
    2. Or with a dock or cradle and USB cable that was shipped with the camera (Fig. 2).
  9. Turn on the camera.
  10. The camera should display Connected to computer on the Image Display.
  11. If so, follow the instructions on the computer screen to transfer the images.
Figure 1: Directly Connecting with a USB Cable
Figure 2: Connecting with a Cradle or Dock and USB Cable
Step two: Check the USB connection
  1. Disconnect and then reconnect the Universal Serial Bus (USB) cable. The camera can stall at Establishing connection if the cable is not fully inserted into the camera.
  2. Try using a different USB port:
    • If the camera is inserted into a front port, try using a port on the back of the computer.
    • If the camera is inserted into a back port, try using a port on the front of the computer.
    • If you are using a USB hub, try connecting directly to the computer.
    • If you are not using a USB hub, try using a USB hub if one is available.
  3. Check the condition of the USB cable. Replace the cable if there is visible damage.
Step three: Install the latest firmware
1. Check that the latest firmware version is installed on the camera by going to the your manufacturer's web site, find the correct product, and follow the online instructions to download and install the latest firmware version
Step four: Remove any unused USB devices from the computer
  1. On the computer, click Start , Settings , and double-click Control Panel . (On Windows XP, click Start , and then click Control Panel. )
  2. Double-click Add/Remove Programs .
  3. Select the software for any unused USB devices, and click Remove .
  4. Open Device Manager and uninstall the unused USB devices by following the steps below:
    1. Right-click My Computer and left-click Properties . With Windows XP Pro, left-click Start , select My Computer , and select view system information under System Tasks .
    2. On the resulting System Properties window, click Hardware tab, and then Device Manager button.
    3. Right-click the unused devices and select Uninstall .
  5. Disconnect any other USB devices that are not being used, except the keyboard and mouse.
  6. Restart the computer, if you are prompted to do so.
Step five: Check the camera status in Device Manager
  1. Connect the camera and computer using the USB cable.
  2. Follow the steps below to open Device Manager.
    1. Right-click My Computer and left-click Properties . With Windows XP Pro, left-click Start , select My Computer , and select view system information under System Tasks .
    2. On the resulting System Properties window, click Hardware tab, and then Device Manager button.
  3. If the camera USB mode is Digital Camera, the camera should be listed under Imaging Devices. Look for items that pertain to the camera (for example, USB Camera, HP xxx Digital Camera, Canon Digital Camera, Unknown Device). Check under Imaging Devices, and if necessary, Other Devices, and Universal Serial Bus Controllers by clicking the plus (+) sign.
    1. Highlight the camera entry and then click Properties or double-click the device to open Properties.
    2. The device status should be OK (no errors).
    3. If the conditions in the previous step are not met, check the Device Status window on the General tab for information about the cause of the communication error (Code 19 is the Klez Virus)..
    4. This window will also provide information to resolve the issue (for example, Re-Install Driver, Install Driver). If it does not, then close the Properties window for the camera or unknown device and highlight the item. Click Remove at the bottom of Device Manager. (You may need to right-click the item, and then select Remove or Uninstall ).
  4. If the camera USB mode is Disk Drive, the camera should be listed under Disk Drives.
    1. Highlight the camera entry and then click Properties or double-click the device to open Properties.
    2. The device status should be OK (no errors), and the driver provider on the General tab should be Microsoft.
  5. Refresh the Device Manager. Select Action at the top of Device Manager, and then select Scan For Hardware Changes .
The camera should now be listed properly under Imaging Devices.
Step six: Check the USB status in Device Manager
  1. Open Device Manager by following the steps given below:
    1. Right-click My Computer and left-click Properties . With Windows XP Pro, left-click Start , select My Computer , and select view system information under System Tasks .
    2. On the resulting System Properties window, click Hardware tab, and then Device Manager button.
  2. Check the Universal Serial Bus controllers entry for question marks, exclamation points, or whether the entry does not exist. Expand Universal Serial Bus controllers entry by clicking the plus sign (+) next to the Universal Serial Bus controllers entry and check USB host controllers and USB root hubs. If the devices are not listed or have question marks or exclamation points next to them, contact the computer manufacturer.
Step seven: Ensure that the imaging software is installed correctly by removing and reinstalling the software
  1. On the computer, click Start , Settings , and double-click Control Panel . For Windows XP, click Start and then Control Panel .
  2. Double-click Add/Remove Programs .
  3. Check for any copies of the imaging software. If multiple copies exist, remove them all.
  4. After all copies of the software have been removed, restart the computer.
  5. Once the computer is restarted and the main screen displays, right-click Start , and then click Explore .
  6. Ensure the camera is disconnected from the computer and reinstall the imaging software. This can be done from either the camera CD or the manufacturer's support web site.
    Follow these steps to reinstall the iImaging software from the camera CD:
    1. Put the Installation CD you received with your camera into the computer and run the installer. The installation window automatically appears.
    2. Click Next , and then follow the on-screen instructions to install the software.
    Follow these steps to reinstall and upgrade the software from the manufacturer's web site.
    1. Visit your manufacturer's website or click here to have us scan your system for the correct driver. For a list of manufacturer websites click here.
    2. Select the correct model and download Driver. The system will then provide installation instructions.
  7. Connect the camera to the computer and try to unload the images again.

New Version Of Windows? No Problem!

 

Upgrade smoothly by finding the correct drivers for your camera for any version of windows. For the first time, users can upgrade with confidence knowing that their computer will run smoothly thanks to the latest drivers and updates required for a perfect upgrade.

 

Why Updating Drivers Is Important


Usually the only reason we look to install or update camera drivers is because something is malfunctioning. This is not the only reason you should keep your drivers up to date however. BTC is constantly tuning and improving performance of their cameras and the only way to make use of this is by having the latest drivers. Going online and checking for new drivers all the time can be frustrating and is not an effective use of your time, and a simple tool like the driver installer above can keep all of your hardware running on the optimal drivers with top performance.

Sometimes when new hardware is installed, although it works correctly, other hardware which interacts with it may not be, because the other hardware actually needs its own drivers updated. This kind of co-dependency is another common problem and a reason why it's a great idea to have a tool that is constantly monitoring the state of all of your drivers and updating appropriately so you can upgrade and add or remove components in your computer while continuing to run without a hitch.

When your camera is relatively new, it may be possible to download individual drivers directly from BTC without incurring additional charges. If you are having problems locating the correct drivers for your camera, or are unsure of the exact model, we suggest you run a system scan first. It's very important you know the exact model of your BTC camera you would like to update to ensure that it will function properly and to prevent possible damage to your system. Download an installer that will automatically scan and identify your BTC camera to make sure you are installing the correct update and will also locate and download any additional driver and bios updates your pc may need.
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